About Dispute Resolution

1. What is the Dispute Resolution Process?
2. What steps should be taken if there has been an infringement of your organization's Intellectual Property (IP)?
3. What is the World Intellectual Property Organization (WIPO)?
4. What should I do if I have a dispute with my registrar?
   
   

This process is how any disputes for domain name ownership will be handled. The process is documented in the DotCoop Domain Name Dispute Resolution Policy (DCDRP). The provisions of this policy bind all domain name registrars for domain names in accordance with dotCoop's Agreement with ICANN and is incorporated into your Registration Agreement . A summary of that information is provided in the Dispute Policy on www.coop .
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First, contact the registrant of the domain name. You may be able to work out the problem together. If you must take your grievance to the next step, you will need to review the DCDRP in detail for the exact procedure that should be followed. WIPO has been selected by dotCoop as the .coop dispute resolution service provider.
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If you register a domain name that is identical or confusingly similar to a trademark or service mark in which the someone has rights, and you have no rights or legitimate interests in respect of the domain name, and your domain name has been registered and is being used in bad faith, mandatory administrative proceedings can be initiated by a trademark holder by filing a complaint with an approved dispute resolution service provider. The World Intellectual Property Organization (WIPO) has been selected to provide this service by dotCoop. WIPO's mandate is to ensure neutrality and impartiality in the treatment of each case, provide a dispute resolution solution service that is easily accessible for Internet consumers and businesses alike, resolve disputes quickly and cost-effectively, and inspire trust in e-commerce. DotCoop will cancel, transfer, or otherwise make changes to domain name registrations as rendered by a WIPO ruling.
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First, try to resolve the issue with the registrar directly. Registrars are required to have customer support mechanisms to assist you. The registration agreement that you have accepted from your registrar is a contract between you and your registrar, and therefore dotCoop does not normally intervene in such disputes. If the problem cannot be resolved directly with your registrar, visit the InterNIC Registrar Problem Report page. It provides additional suggestions, and a report form.
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